At Lyn's Tanks, we want you to feel completely confident in every order. If something isn't quite right, we make it easy to put right — here's everything you need to know.
To start a return, exchange, or refund request, just email our team at info@lyn-tanks.co.nz with your order number and a few details about what's gone wrong. We reply to every enquiry within the day, and most issues are sorted in a single email.
We want every tank to fit just right. If your size isn't quite right, you're covered by our 30-Day Fit Guarantee: keep your original tank and we'll send you a free replacement in the right size, with nothing to post back. It's the quickest, easiest way to get you sorted. Full details are on our 30-Day Fit Guarantee page. If you'd prefer to look at another option, just get in touch and we'll be happy to help.
If your order arrives damaged, faulty, or not as described, email us within 30 days of delivery with your order number, a photo of the problem, and a quick description. Once we've confirmed the issue, we'll send a free replacement or sort a refund right away — and in most cases there's no need to return the item.
If your tracking shows delivered but the parcel isn't with you, it's worth checking around first — by the door, with neighbours, or wherever your carrier usually leaves things. Parcels are sometimes marked delivered a little before they actually arrive.
If it still hasn't turned up after 48 hours, email us at info@lyn-tanks.co.nz and we'll work with the carrier to track it down.
If tracking confirms delivery to the correct address but the parcel has gone missing, please report it to the courier and your local police. Unfortunately we can't take responsibility for theft after a confirmed delivery.
Please double-check your shipping address at checkout, as you're responsible for entering it correctly. If you spot a mistake, email us before your order ships and we'll do our best to update it. Once an order has shipped, we can't change the delivery address.
If a parcel comes back to us because of an incorrect address, we'll reship it to the corrected address free of charge once. After a second failed delivery, any further shipping costs are the customer's responsibility.
Where a refund applies, we'll process it to your original payment method — we're not able to refund to a different card or account. Refunds are typically processed within 5–10 business days, and depending on your bank it may take a few extra days to appear on your statement.